How do i know if my order has been placed successfully?
How do i know when my order will arrive?
Once you’re at checkout you’ll have an ETA for each of the products you order.
The ETA may differ between products depending on where they’re located and the shipping method you’ve selected.
How do I exchange an item?
If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 7 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send your exchange item(s). As soon as we ship your item(s), you’ll receive an email with the tracking ID to follow up your shipment.
Our returns policy
The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.
Items must be returned in the condition they were received in otherwise storecredits & exchanges cannot be enforced.
All returns must be shipped within 7 days of being received. Please use a tracking number on all returns/exchanges, we can only apply store credit /exchange for goods we receive that fit our terms.
Sale items: Are NOT eligible for returns or exchanges
Underwear: for hygiene reasons we cannot accept returns or exchanges on underwear/swimwear. Sales are final
Something i purchased is now in sale. Can i receive a price adjustment?
Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.
Do you ship internationally?
We ship all over the world, most countries are free shipping on orders above $150,
Is there a Whole Sale Program?
Good news, As a member you’re entitled to sign up for our whole sale program. Please send us an email at firstname.lastname@example.org with company details we will resolve your request.